DECIDING ON IT OUTSOURCING BASED ON THE NUMBER OF USERS IN A COMPANY

Vladimir Aleksandrovich Tushavin


Аннотация


Objective: the aim of the study is to identify the relationship between the number service calls, IT staff and the number of personal computers serviced for a decision on whether the presence of their own IT services in the plan. Methodology of work performance: The study is based on regression analysis of data from ten companies on a quarterly basis for the period of 2010-2013. Application scope of results: This study reveals the need for IT staff to service PCs, allowing more informed decision to accept the transfer process outsourcing.

Ключевые слова


IT OUTSOURCING; SERVICE CALLS; IT STUFF; IT QUALITY

Литература


David Sibbet, «75 Years of Management Ideas and Practice 1922-1997», Harvard Business Review, supplement vol. 75, no. 5 (Sep/Oct 1997): 1, 10 p, 1 diagram, 2 c, 6 bw.

Corbett, Michael F. The Outsourcing Revolution: Why it Makes Sense and How to Do it Right/Kaplan Professional, 2004. 274 p.

R Core Team. R: A language and environment for statistical computing/R Foundation for Statistical Computing. -Vienna, Austria. 2014. URL http://www.R-project.org/

Chambers, J.M. Linear models. Chapter 4 of Statistical Models in S eds J.M. Chambers and T.J. Hastie, Wadsworth & Brooks/Cole. 1992.

Wilkinson, G.N. and Rogers, C.E. (1973) Symbolic descriptions of factorial models for analysis of variance. Applied Statistics, 1973. № 22. P. 392-399.

Ricci V. Fitting distributions with R: Release 0.4-21. February 2005. 24 p. URL: http://cran.r-project.org/doc/contrib/Ricci-distributions-en.pdf

Российский рынок услуг ИТ-аутсорсинга, 2010-2012. Информационно-аналитический отчет по исследованию (март -июнь 2010 г.)/ООО «ИнфоМедиа». -М., 2010. 29 с. URL: http://www.globalcio.ru/analytics/736/




DOI: https://doi.org/10.12731/wsd-2014-9.1-9

Ссылки

  • На текущий момент ссылки отсутствуют.


Bookmark and Share


(c) 2016 В мире научных открытий



ISSN 2658-6649 (print)

ISSN 2658-6657 (online)

HotLog Яндекс цитирования